Privacy policy.
How FtdPay collects, uses and protects personal information. Last updated: [date].
1. Who we are
This policy explains how FtdPay (“we”, “us”) handles personal information when you visit ftdpay.io, apply to become a merchant, request an FTD audit, or contact us. For data protection purposes we are the controller of the personal information described here.
2. Information we collect
- Contact details: name, job title, work email, phone number and messenger handle.
- Business information: company details, licenses, processing volumes, target markets and payment preferences.
- Know-your-business information: details of beneficial owners and directors, and documents you upload, such as incorporation certificates, licenses and processing statements.
- Audit data: decline and transaction data you share for an FTD audit.
- Technical data: basic information your browser sends when you visit the site, and data stored on your device to save application progress.
3. How we use it
- To assess merchant applications and carry out KYB, AML and sanctions checks.
- To share applications with acquiring and payment partners who underwrite merchant accounts.
- To deliver FTD audits and respond to enquiries.
- To meet legal and regulatory obligations.
- To improve our website and services.
4. Legal bases
We process personal information to take steps at your request before entering into a contract, to comply with legal obligations, for our legitimate interests in running and securing our business, and, where required, with your consent.
5. Who we share it with
Acquiring banks, payment institutions and payment method providers involved in underwriting and servicing your account; identity, KYB and sanctions-screening providers; our hosting, form-handling and email providers; and authorities where the law requires it. We do not sell personal information.
6. International transfers
Our partners may be located in other countries. Where we transfer personal information internationally, we use appropriate safeguards required by applicable law.
7. How long we keep it
We keep application and KYB information for as long as needed to assess and service your account, and for the periods required by anti-money-laundering and financial regulations after the relationship ends. Enquiry data is kept for as long as needed to respond and follow up.
8. Your rights
Depending on where you are, you may have the right to access, correct, delete or restrict the use of your personal information, to object to processing, to data portability, and to complain to a data protection authority. To exercise these rights, email .
9. Security
We use technical and organizational measures to protect personal information, including encryption in transit and access controls.
10. Changes
We may update this policy. The latest version is always on this page.